Home Campus Directory | A-Z Index

ResCom Network Connection FAQ:

How do I connect to the ResCom network in my residence hall?
I just registered, how will I know when my connection has been activated?
I just registered, how long will it take before my connection has been activated?
My connection was working but now I can't access the ResCom network.  What should I do?
I changed dorm rooms and now I can't access the ResCom network.  What should I do?
I've tried all of the solutions mentioned and nothing seems to work.  What should I do?


ResCom Network Connection FAQ:

Q.  How do I connect to the ResCom network in my residence hall?

Answer:  A complete connection procedure is avaiable via the ResCom Network Connection Procedure.  Top

Q.  I just registered, how will I know when my connection has been activated?

Answer:  On a computer with a functional network connection, follow the steps for registering a new connection but instead of choosing the option "New Connection" in the ResCom system, select "Show Connections."  This will display the current status of your connection request.  If the request displays a "Pending" status, then your connection is not yet active.  There will be no obvious visual indication that your connection in the residence hall is active.  Top

Q.  I just registered, how long will it take before my connection has been activated?

Answer:  Connection requests are processed immediately via an automated system with a typical connection becoming active within a few moments of registration.  In rare cases there can be a delay with a connection taking no more than 24 hours to be processed and an active connection established.  Top

Q.  My connection was working but now I can't access the ResCom network.  What should I do?

Answer:  Check the obvious first; ensure your network cable isn't damaged and is securely plugged into both the wall jack and your computer.  If that doesn't correct the problem, ensure your computer is still set to receive its network information automatically.  Refer to the instructions in the ResCom Network Connection Procedure for instructions on configuring your network settings.  You should also check your e-mail in the event you were infected with a virus or other malicious program.  In order to protect other computers and the integrity of the ResCom network as a whole, Security Operations and Services will disconnect any computer from the ResCom network if it is found to have a virus or is behaving suspiciously, that is communicating with known or suspected Botnets.  Any recently installed software may also have impacted your network connection.  An example here would be a security suite, particularly one containing a firewall.  Top

Q.  I changed dorm rooms and now I can't access the ResCom network.  What should I do?

Answer:  If you change your dorm room, you must also re-register your ResCom network connection.  Follow the instructions in the ResCom Network Connection Procedure to disconnect and reregister your connection.  If you receive a warning message that the jack is unavailable, whomever you switched rooms with may not yet have gone through the disconnect process.  If this is the case, please inform the ResCom Helpdesk and we will perform the disconnect on their behalf.  Top

Q.  I've tried all of the solutions mentioned and nothing seems to work.  What should I do?

Answer:  If your problem can not be answered by any of the above, or if none of the solutions appears to have corrected the problem, please call the ResCom Helpdesk at 717-749-6113.  Top