Frequently Asked Questions
Q: My device has detected multiple wireless networks: attwifi, psu, psuwirelesssetup. Which one should I connect to?
Here is a list explaining the purpose of each wireless network.
- attwifi —This is a free guest network owned and operated by AT&T. This network is throttled with limited connection speeds. If you have a valid Penn State Access Account, please use the "psu" wireless network.
- psu — All current Penn State Access Account holders have access to the "psu" network. Windows 8 and higher devices only need to connect to the network and then enter their Penn State Access Account credentials when prompted. For all other devices, visit http://wireless.psu.edu/setup.
- psuwirelesssetup —This network is used during initial configuration of your device. When connected, you can only visit http://wireless.psu.edu/setup, all other websites will be blocked. The wireless setup website contains connection instructions for various platforms such as iOS, Android, Windows, and OSX.
Q: I live in a residence hall and my device is detecting wireless networks other than the three mentioned above, which one should I connect to?
If your device detects wireless networks in addition to those mentioned above, you are likely detecting wireless networks setup by your fellow students who have chosen to setup a wireless router in their dorm room. These networks may not be secure and ITS does not condone their use.
Q: I've followed all of the instructions but my device still won't connect, what should I do?
Please feel free to call, e-mail, or bring your device to the ITS HelpDesk for further assistance. Our contact information can be found on the ITS Homepage.
- About Mont Alto ITS